Measures of Success in Complex Workers Compensation Claims

Hosts Matt Yehling and Patty Reinecke sit down with Vicki Barker, Senior Claims Analyst for at MEC, to discuss success stories and the positive impact MEC has made on injured workers’ lives through their handling of complex workers compensation claims. Vicki shares her perspective on measuring success, collaborating with partners, and achieving positive outcomes for all parties involved.

Discussion Points:

1.       Defining Success: Vicki explains that success in excess workers compensation claims is measured by making a difference, regardless of the size of the impact, through new perspectives, ideas, information, and resolution strategies.

2.       Collaboration and Addressing the Opioid Epidemic: Vicki emphasizes the importance of collaborating with all parties involved in a claim and discusses how MEC assists partners in identifying and mitigating opioid usage while prioritizing the well-being of the injured worker.

3.       Impact Story: Vicki shares the inspiring story of a police officer who, despite being shot and rendered semi-quadriplegic, received comprehensive support from MEC and went on to become a consultant for his department and a hometown hero.